We value your feedback. Letting us know whenever you are dissatisfied with our service gives us the opportunity to put matters right for you and improve our service for everybody.
Our aim is to provide the highest possible level of service to all our clients.
At Veriform we aim to deliver the best service to our customers. If you are unhappy with any aspect of the service, then please raise your concern with us immediately.
We define a complaint as "any expression of dissatisfaction by a customer in relation to provision of a regulated claims management service".
We aim to resolve all complaints fully and as quickly as possible. We define a complaint as resolved when we mutually agree that we have addressed all your issues. Our internal complaints procedure is designed to resolve your concerns quickly and efficiently.
In writing;
Please address your letter to us at: Veriform Ltd
1 Monaco House
Station Road
Kings Langley
Hertfordshire
WD4 8LQ
By email: info@veriform.co.uk
Please telephone us on 01923 277 940.
Your complaint will be investigated by a member of our team whose responsibility is to investigate and resolve any problems you are experiencing.
1. We aim to send you an acknowledgement letter within five business days enclosing a copy of this procedure.
2. Your complaint will be investigated by a member of our team who will be your complaints handler. He/she will review your matter file and speak to the member of staff who acted for you.
3. Your complaint handler will then invite you to a meeting, either in person or over the phone, to discuss and hopefully resolve your complaint. He/she will do this within fourteen days of sending you the acknowledgement letter.
4. Within three days of the meeting or phone call, your complaint handler will write to you to confirm what took place and any solutions he/she has agreed with you.
5. If you do not want a meeting or it is not possible, your complaint handler will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within twenty one days of sending you the acknowledgement letter.
6. Should you indicate to us that you remain dissatisfied following receipt of our response, the matter will be investigated further and we will send you our final response within eight weeks of the original complaint together with details of what you can do if you are not happy with the outcome. If we have to change any of the timescales above, we will let you know and explain why. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to: Legal Ombudsman PO Box 6804 Wolverhampton WV1 9WG.
If you would like to complain to the Legal Ombudsman by email complete the Legal Ombudsman’s complaints form available on their website and email it to the Legal Ombudsman at enquiries@legalombudsman.org.uk.
Alternatively telephone the Legal Ombudsman on 0300 555 0333. They are available between 8.30am and 5.30pm Monday to Friday to answer your calls. All calls are recorded for training and monitoring purposes.
Please note that you have six months from the date you receive our final response to escalate the complaint to the Legal Ombudsman.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to analyse aggregate information. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of our websites, which helps us to provide you with a better experience when you browse our websites, and also allows us to improve our sites. The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the sites when they are using them. This helps us to improve the way our websites work, for example by ensuring that users are finding what they are looking for easily. Our cookies are not used to collect personally identifiable information about you.
We list below the cookies we use on each of our websites, and provide a brief explanation of what those cookies do.
Most web browsers allow some control of most cookies through the browser settings. For more information on this, and more information about cookies in general, you may wish to visit www.aboutcookies.org. For information about how to delete cookies from your mobile 'phone you will need to refer to your handset manual.
Please be aware that restricting cookies is likely to impact on your ability to use our websites effectively and may make areas of our websites inaccessible or inoperable.
The cookies we use are as follows:
utma (Unique visitor cookie)
utmb (Session cookie)
utmz (Campaign cookie)
utmv (Visitor segmentation cookie)
utmx (Google website optimizer cookie)
Veriform Ltd, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
Whilst every effort is made to update the information contained on this website, neither Veriform Ltd nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. Veriform Ltd reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
External links may be provided for your convenience, but they are beyond the control of Veriform Ltd and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Veriform Ltd. Please contact us if you would like to link to this website or would like to request a link to your website.
Veriform Ltd is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Veriform Ltd. Veriform Ltd reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to - defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties; publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information; post or upload files that contain viruses, corrupted files or any other similar software or programmes that may damage the operation of Veriform Ltd and/or a third party's computer system and/or network; violate any copyright, trade mark, other applicable Great Britain or international laws or intellectual property rights of the Website Owner or any other third party; submit contents containing marketing or promotional material which is intended to solicit business.
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify Veriform Ltd against any loss, liability, damage or expense of whatever nature which the Veriform Ltd or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
Veriform Ltd makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
Veriform Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither Veriform Ltd nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Veriform Ltd does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to Veriform Ltd that you are legally entitled to do so and to make use of information made available via the website.
These website terms and conditions constitute the sole record of the agreement between you and Veriform Ltd in relation to your use of the website. Neither you nor Veriform Ltd shall be bound by any express tacit nor implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Veriform Ltd in respect of your use of the website.
Veriform Ltd may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or Veriform Ltd may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
Veriform Ltd shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to invalidity, illegality, unlawfulness or being void for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scrip to and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.
Veriform.co.uk is owned and operated by Veriform Ltd.
Your Details are held and processed in accordance with Veriform Ltd Data Protection Registration. Veriform Ltd is the Data Processor, Data Owner and Data Controller. In order to provide a quality service, Veriform Ltd has set itself the task of trying to ensure that all enquiries made about its clients’ products and/or services can be followed up with further information. For this to happen, Veriform Ltd passes telephone numbers and email addresses of visitors to the clients whose products or services the Visitor in question has made enquiries about; Veriform Ltd is registered with the Data Protection Registrar, and its use of your Details will always be in accordance with its registration.
If Veriform Ltd policy changes, it shall immediately change the contents of this page; you may therefore wish to check this page every time that you visit the website. In addition, you may also wish to read the Terms regularly, as these set the framework for the use of the website and services. If you provide your Details to Veriform Ltd we will hold those Details securely in accordance with our internal security policy and in accordance with the law.
Veriform Ltd is committed to ensuring the best standards of practice in all its activities. Visitors to this website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.
Veriform Ltd does not collect any personal information from visitors to its website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period, but it is purely statistical and cannot be used to identify an individual user.
Marketing communication will be via telemarketing depending on the contact information and consent you provide us with. The questions you may answer are specific to named companies detailed below and by expressing a specific positive interest you are also agreeing to contact from them. Our selected partners will use your data to provide you with information on products or services which you have given your specific consent to be contacted for such purposes.
Your data may also be used for data validation, information verification, suppression, to the extent permitted by law, individual reference or look-up services.
Our partnered claims management companies include:
Veriform Ltd takes appropriate measures to safeguard the information it holds from unauthorised access or improper use. Veriform Ltd has a strict internal security policy with which members of staff must comply as a condition of employment and no external access to the system is permitted. Veriform Ltd continually reviews and updates its security procedures as new technologies become available and new activities are introduced. Any third parties to whom information is transferred are made aware of these security practices and are also required to take reasonable precautions to protect the transferred information.
Veriform Ltd takes all reasonable measures to ensure that the information it holds is accurate. Individuals may request details of all personal information held by Veriform Ltd so as to contest inaccurate or incomplete data, verify the information and have it corrected it as appropriate.
Veriform Ltd and carefully screened partners may from time to time mail you through the post with information and offers that may be of interest to you. If you do not wish to receive these mailings simply email unsubscribe@veriform.co.uk with ‘Unsubscribe’ in the title requesting that we do not use your details for this purpose.
Any queries relating to Veriform Ltd collection or use of personal information should be addressed to Data Protection Officer, Veriform Ltd, Monaco House, Monaco Works, Station Road, Kings Langley Hertfordshire, WD4 8LQ.
Any transfers made will be in full compliance with all aspects of the data protection act.
Last Updated: January 2018
Veriform Ltd, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
Whilst every effort is made to update the information contained on this website, neither Veriform Ltd nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. Veriform Ltd reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.
External links may be provided for your convenience, but they are beyond the control of Veriform Ltd and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Veriform Ltd. Please contact us if you would like to link to this website or would like to request a link to your website.
Veriform Ltd is not responsible for any material submitted to the public areas by you (which include bulletin boards, hosted pages, chat rooms, or any other public area found on the website. Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by Veriform Ltd. Veriform Ltd reserves the right to remove any material submitted or posted by you in the public areas, without notice to you, if it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to -
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify Veriform Ltd against any loss, liability, damage or expense of whatever nature which the Veriform Ltd or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.
Veriform Ltd makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company's personal information or material and information transmitted over our system.
Veriform Ltd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither Veriform Ltd nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Veriform Ltd does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to Veriform Ltd that you are legally entitled to do so and to make use of information made available via the website.
These website terms and conditions constitute the sole record of the agreement between you and Veriform Ltd in relation to your use of the website. Neither you nor Veriform Ltd shall be bound by any express tacit nor implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Veriform Ltd in respect of your use of the website.
Veriform Ltd may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.
Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
No indulgence or extension of time which either you or Veriform Ltd may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.
Veriform Ltd shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.
All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scrip to and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.
We value your feedback. Letting us know whenever you are dissatisfied with our service gives us the opportunity to put matters right for you and improve our service for everybody.
Our aim is to provide the highest possible level of service to all our clients.
At Veriform we aim to deliver the best service to our customers. If you are unhappy with any aspect of the service, then please raise your concern with us immediately.
We define a complaint as "any expression of dissatisfaction by a customer in relation to provision of a regulated claims management service".
We aim to resolve all complaints fully and as quickly as possible. We define a complaint as resolved when we mutually agree that we have addressed all your issues. Our internal complaints procedure is designed to resolve your concerns quickly and efficiently.
In writing;
Please address your letter to us at: Veriform Ltd
1 Monaco House
Station Road
Kings Langley
Hertfordshire
WD4 8LQ
By email: info@veriform.co.uk
Please telephone us on 01923 277 940.
Your complaint will be investigated by a member of our team whose responsibility is to investigate and resolve any problems you are experiencing.
1. We aim to send you an acknowledgement letter within five business days enclosing a copy of this procedure.
2. Your complaint will be investigated by a member of our team who will be your complaints handler. He/she will review your matter file and speak to the member of staff who acted for you.
3. Your complaint handler will then invite you to a meeting, either in person or over the phone, to discuss and hopefully resolve your complaint. He/she will do this within fourteen days of sending you the acknowledgement letter.
4. Within three days of the meeting or phone call, your complaint handler will write to you to confirm what took place and any solutions he/she has agreed with you.
5. If you do not want a meeting or it is not possible, your complaint handler will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within twenty one days of sending you the acknowledgement letter.
6. Should you indicate to us that you remain dissatisfied following receipt of our response, the matter will be investigated further and we will send you our final response within eight weeks of the original complaint together with details of what you can do if you are not happy with the outcome. If we have to change any of the timescales above, we will let you know and explain why. If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to: Legal Ombudsman PO Box 6804 Wolverhampton WV1 9WG.
If you would like to complain to the Legal Ombudsman by email complete the Legal Ombudsman’s complaints form available on their website and email it to the Legal Ombudsman at enquiries@legalombudsman.org.uk.
Alternatively telephone the Legal Ombudsman on 0300 555 0333. They are available between 8.30am and 5.30pm Monday to Friday to answer your calls. All calls are recorded for training and monitoring purposes.
Please note that you have six months from the date you receive our final response to escalate the complaint to the Legal Ombudsman.